Terms & Conditions

Umbrella IT is the principal corporate and commercial brand for the portfolio. The registered legal entity is identified below. Umbrella IT contracts and invoices outside the agreed Middle East territory; Fekra IT is the Middle East distributor. The contracting party and applicable territory must be confirmed in each proposal, not inferred from visiting this website.

These draft provisions describe a proposed B2B contracting framework. They are neither an executed agreement nor approved standard terms. A demonstration or enquiry does not establish a paid contract.

Enterprise requirements are discussed through tailored demonstrations and proposals. Product selection, deployment, services, deliverables, exclusions and commercial values need to be set out in an order form or other formal agreement. The method of acceptance, precedence between documents and quotation validity require owner and legal approval; no universal acceptance mechanism is asserted.

Enterprise software licensing, cloud subscriptions, implementation and professional services may require different schedules. On-premises deployment is only included where the chosen product and offering support it and it is expressly confirmed. No single licence duration, hosting model or bundled entitlement applies automatically to the whole portfolio.

Permitted users, usage boundaries, optional modules, AI features and third-party integrations must be identified for the selected product. Subscription start, duration, renewal, cancellation and access on expiry belong in the agreed schedule. No automatic renewal or perpetual licence is promised.

Fees, tax treatment, currency, billing milestones, payment due dates and recurring charges are to be agreed in writing. This website has no checkout and does not collect payment-card details. Customer purchasing and invoicing requirements should be resolved before an order is accepted. Late-payment remedies or termination charges are not set by this draft.

Configuration, integration assessment, training, migration if agreed, acceptance criteria and dependencies must be scoped for the engagement. The customer and supplier need to allocate responsibilities for information, authorised access, decisions and the environment. Demonstration material does not replace an agreed delivery specification.

Maintenance and technical support require a product-specific schedule covering included services, exclusions and responsibilities. No response time, availability guarantee or service level is established by these draft terms.

Ownership and licence rights in software, customer information, configuration and any project deliverables require express allocation in the agreement. Purchasing services must not be taken to transfer all intellectual property. Mutual confidentiality provisions, permitted disclosures and obligations on personnel need professional review.

A product-specific acceptable-use schedule should address authorised access, unlawful use, misuse of third-party rights and security interference, with proportionate enforcement terms. This draft does not impose unapproved penalties or an unrestricted suspension right.

The website Privacy Policy concerns website and enquiry handling only. Customer software processing requires separate allocation of controller/processor roles and, where necessary, a data-processing agreement. Hosting, subprocessors, transfers, security measures and responsibilities must be established for the actual deployment; website feature descriptions are not certifications.

Warranties, remedies, exclusions, liability caps and insurance expectations are material binding provisions reserved for owner and professional approval. Nothing in this draft is intended to exclude a right or liability that cannot lawfully be excluded.

Termination grounds, notice, refund consequences, data return or deletion, continuing confidentiality and access withdrawal need product- and service-specific terms. Complaints may be raised through the contact details below. Escalation, dispute resolution, governing law and jurisdiction must be agreed; incorporation in England and Wales does not by itself settle every customer's applicable law.