Refund & Cancellation Policy

Umbrella IT uses a consultative enterprise sales model. Software and service scope are discussed through a tailored demonstration and commercial proposal, not a public fixed-price checkout. A request for information does not start a subscription or authorise a charge. The contracting entity, acceptance process, price and currency must be stated in the formal agreement.

Where a cloud subscription or recurring licence is agreed, its start event, initial duration, renewal method, notice requirements and cancellation route must be specified before purchase. These arrangements are not approved as universal portfolio terms. This website currently starts no subscriptions and takes no recurring payments.

To discuss a proposed or existing cancellation, use the contact details below and identify the organisation and agreement, without sending payment-card details. The responsible team must confirm the request against the actual contract. An enquiry about cancellation does not itself change access or end the agreement.

Eligibility depends on the applicable agreement, the product or service, delivery already undertaken and any mandatory law. No universal no-refund rule or automatic refund entitlement is established here. Conditions, deductions and approvals require owner and professional legal review before becoming standard policy.

If a refund is agreed, the authorised handling process, amount, timing and payment method must be confirmed. No processing time or automatic original-method refund is promised while no payment provider or workflow is active.

Delivery or activation of software is to follow the agreed product, licence and deployment schedule. Account provisioning, installation, access credentials, milestones and customer dependencies need to be confirmed in writing. No physical shipping promise applies to this software and services model.

Implementation, configuration, integrations, training and support are scoped separately where applicable. Completion or cancellation of one service does not imply an entitlement to every other service. Access cessation, any transition service and return or deletion of customer information must be agreed for the particular arrangement.

These drafts are prepared for B2B enterprise engagements. If an offer involves a consumer or another legally protected purchaser, applicable information, cancellation and digital-content requirements need separate legal assessment before selling. This draft neither waives mandatory rights nor asserts that every buyer is a business.